MBW Meet and Greet Parking reviews page 61

Took the hassle out of check in. Everything went as stated, and a nice warm car awaited us on arrival back on what was a very cold night.

This service turned out to be excellent in all respects. I will be making use again in future.

The service provided was first class in every way. Having made my booking on-line, I called to re-confirm the details and the service was friendly & informative. On travelling to Heathrow, I called ahead to notify them of my early arrival and was told that they would try to meet me earlier...and they did - I only had to wait 5 minutes. Once my car was collected, I realised that I had left my wallet in the car. I called the office, the driver returned to Terminal 1 immediately and handed over my wallet, all within 10 minutes. On my return to the UK, the car was returned to me promptly, allowing me to make my homeward journey with the minimum of delay. A 1st Class Service at a very competitive price.

Staff very helpful. Service very good, even though we had unexpected changes because of snow and flight delays. Will use again in preference to other meet and greet services we have used before.

MBW failed me completely, both in failing to collect the car at or near the agreed time, and failing to phone me to warn me that there might be a problem. Unlike with other Meet and Greet service that I have used before, MBW were not waiting to collect my car when I arrived (5 minutes before the designated pick up time). 10 minutes after the designated pick up time, they were still not there! I phoned them - they said that they were in Heathrow tunnel and would be with me in minutes. They promised to call me back if they were not going to reach me within the next 10 minutes ... but they didn't call and they didn't reach me in that 10 minutes. It was over 40 mins after they were supposed to collect the car that they arrived. I nearly missed my flight. It is bad enough not to reach me in time, but not to phone me to warn me of the problem and allow me to make other arrangements is unacceptable. Purple Parking Meet and Greet may be a little more expensive, but at least their drivers are always there, and on the evening in question there were plenty of their drivers available to collect Meet and Greet cars. Using MBW seems like too high a risk to use again.

Very flexible when we were half an hour late for the drop off due to heavy traffic.

Reduces time needed to arrive at airport and makes the carrying of luggage easier. On arrival back in the UK it is so convenient to be met with the car and be able to continue on our journey without having to waste time being bussed to the off airport carpark. Also useful to have the car valeted if desired.

We have used Simply Parking twice in the last two months to leave our car. Each time, the drivers have been on time and friendly. It has made the transition from car to airport effortless!

Just what you want - drive up to the airport and catch your plane - with no fuss.

All in all a fantastic service, which I now use regularly.

A superb, easy to use service that is efficient, punctual and time saving, as well as suprisingly cost effective.

Rang them after collection of luggage (as instructed) to request car. Told by operator it would be 15 mins. Rang again after 30 mins as "No show"; told stuck in traffic due to accident! Rang again after another 30 minutes. Told car on way! Car then turned up after 1 hour and 10 minutes stood outside terminal. Driver knew nothing about an accident and suggested it would be better next time! No chance was my reply! As my car is an Audi it automatically times the last journey on the dash. It stated 16 minutes total journey time!!!!!

We are always late... So, it was just great to drop the car at the terminal rather than parking the car ourselves and waiting for a bus shuttle. The paperwork was sorted out quickly and efficiently and the customer service was excellent.

Service was friendly and personal. Timing was perfect - the car arrived at the meeting point as we did. Highly recommended.

Worth doing if not on a tight budget, as eases the load and reduces tension and anxiety. Starts the holiday in a more relaxed mood and without any pains or strains from the somewhat unusual hefting of luggage.

The company were great and very helpful as I arrived one and a half earlier than I had told them and all I did was call up and they then picked up the car as soon as they could. The service I received was brilliant.

Parking is a cost that is hard to avoid and is a key factor in deciding where to park. If the service stays competitive with on-airport parking then I would certainly use MBW Parking again.

Very good service - would definitely use again.

The whole experience is so easy to carry out on line, quickly and with no problems. Mobile phone follow up calls when you are arriving to depart and arriving back at the airport are also well coordinated. Arriving and departing is so much quicker with MBW Valet Parking. I have used this service twice now and my partner once and we can both strongly recommend this Heathrow airport parking service to anyone.