MBW Meet and Greet Parking reviews page 58

On the journey to the Heathrow airport the M40 motorway was closed, causing chaos and delays. I was pleasently surprised to receive a phone call from MBW informing me of the situation and helping me to work out alternative routes and asure me that they would have someone ready to collect my car on arrival. This comumication continued until I finally arrived and handed over my car, a great reasurance when you are late for checkin. On landing one hour late, I was greated with a phone call to advise me that my car and driver were waiting off site ready to hand over. on clearing customs I had a short wait until the driver could find a parking space to hand over my car. A first class, value for money, efficient service from courteous and freindly people. I have no hesitation in using them again and recommending them.

We were late arriving at the airport to depart on holiday. The driver waited for us. Our return flight was delay by some 27 hours, MBW kept our car securely and delivered on time. I will definitely use MBW valet parking in the future.

Unable to contact them in line with their procedure to advise I would be early due to phone being unobtainable and when I did contact them they said they were very busy - I was kept waiting 30 minutes (15 after estimated arrival). On return they were not prompt and front interior carpets on both passsenger and drivers side with filthy with an oily substance. I pointed this out to the driver who contacted his office, took my number and said the owner would call back. This did not happen I was left with the problem of trying to clean the carpets.

Due to works at drop-off area had problems finding our driver on arrival. These works were completed on our return but due to v. bad traffic getting to T4 we had to wait for driver to return our car. I am sure this is the exception not the norma and otherwise a very easy and time saving experience. Even with the wait is far better than getting on the bus with children and luggage.

When we arrive at the airport, not easy to find 'in front of the American Airline', in fact it was actually in front of the 'valet parking office, however, we were asked to leave by the traffic conductor several times who stood right by that bay next to the 'no waiting' sign, as we re not supposed to wait there. it was kind of confusing whether to go or not. Ideally we should find a place to stop, get trolley ready to unload luggage/pushchair and get kids out and then smooth hand over when valet driver arrives. However the conductor would not allow us to do that.

On pick up of car, Staff gave no time to inspect car, rushed to sign and off he went. On inspection bonnet of car covered in scratches (looks like cat claws). Otherwise service as advertised, but don't send your pride and joy here.

very efficient and hassle free - saved a lot of time. only downside - car had been parked under tree, had a bird's mess on the bonnet. we had asked the collection driver to add a valet cleaning service, and agreed a reasonable price for this - he obviously forgot about this.

all good.. I thought the service was impeccable. The car was picked up on time and delivered on time and the driver was extremely helpful in loading the bags. It was a 100% positive experience and we would definitely use MBW again.

Excellent service and no problems created by our delayed arrival to drop off the car. Seemed slightly pricey for a relatively short holiday but still represents good value. I could have done without the battle with the warden in a stressed situation when we had been delayed on the motorway.

Arrived an hour early but a simple call ensured the staff came to meet us. All staff were couteous polite and efficient - a great service I would highly recommend and will use again.

I was met at the airport as agreed and on time there were no problems.. My return flight was delayed and also switched from T5 to T4 (A BLESSING IN DISGUISE!)so the pickup was a little late, I was told there would be a 20 min wait, and sure enough 20 mins later my car was returned. I would certainly use this servoice again.

Overall the service offered was good i would say the only draw back is the 10 minute wait for the pick up driver and the drop off. This however would not be a problem if nice weather but if raining or cold 10 minutes can seem like an eternity. But i would definately use the service again.

The transfer could not have gone more smoothly and on our return although our flight was delayed 1 hour the car was still there 10 mins after we phoned. A great way to start and finish a holiday

We scheduled a return to UK for 12:00. We arrived at 11:45 and phoned through (after clearing baggage reclaim to advise of our arrival) but still experienced greater delay that we had anticipated in having the car returned to us at Terminal 3 - approx 12:20. Considering the 35 minute wait it may have been quicker for us to use alternative (and cheaper) arrangements. That said we were delighted with the curtesy and flexibility afforded us by staff at the drop off, so I guess it's 'swings an roundabouts'. We would use the service again.

Service was what I had hoped for, efficient. On return we rang the office and the car appeared ten minutes later just as we left it. I would certainly use the service again.

I will certainly use this service again. We were early arriving, but I just called and the driver was there to meet us. My only adverse comment would be not about the service, but the actual difficulties of loading at the airport- quite unbelievable!

I have used a number of car valeting companies over the last 12 months and MBW have proved over the last 2 occasions to be the best I have used, who do not have a booth at the airport. They do the simple things right, like looking at when your plane actually lands... and there were no problems when I faced delays coming out. The cars are obviously parked close by which is also a relief. But when they really came up trumps was when I was leaving from Terminal 4 and returning to Terminal 2. This proved no problem, and was a major stress relief that I did not have to catch buses/trains to get back to my departing terminal. Would definitely recommend.

When arrived at Terminal, it was difficult to recognise where the MBW staff were. When eventually idetified them, they did not have any track of my booking made on internet with their Third Party partner. Had to speak to someone at their Head Office and luckily he had to deliver a car in ten mins so could pick my car, hence extremely fortunate. However was stressful. The return journey back was much smoother.

I didn't know the location very well, but they answer the phone promtly and gave clear directions. They also brought the car to the terminal when my flight was delayed past their closing time (instead of me having to get it).

I was perfectly happy with the service I received. My car was returned quickly and waiting for me when I came out. In the past (not with your company) I have had to wait quite a while for my car.