MBW Meet and Greet Parking reviews page 54

Good efficient service. They called me as I was nearing the airport to check on my progress ! I was about to call but they beat me to it and gave an air of confidence that things would go well, which they did. First class !

When booking my holiday the question always arises how to get there and whether or not to take the car. By using MBW Valet Parking has substantially reduced the stress of travelling to and from the airport. They were always available on the other end of the line and nothing seemed too much trouble. Staff were very friendly, helpful, punctual and efficient. Could not have asked for a better service and would definitely use again.

It is hard to estimate the drop off time as you never know the state of the traffic had to wait 15 minutes for the car to be collected as i arrived slightly early

This trip was perhaps the fourth time I've used MBW. Following our confirmation of arrival time, they were ready and waiting to accept handover and, on return, they brought back our vehicle just within the time advised. Their staff are invariably pleasant but always remain professional, in my experience.

Had to wait a short while on the outbound journey and directions to the meeting point were poor. Ok once you've used the service once I guess. The valet cleaning was great - thanks very much.

Unfortunately the airport were asking people to move their cars as we waited for the service to take the car. As the service kept us waiting whilst they arrived to pick up the car(3phone calls)we had an irate attendent wanting us to move our car.This had put me off leaving my car with a meet and greet service.

all fine - reasonable price, very efficient service - no hitches but outside of car rather mucky after a week - the grime of heathrow?

A smooth and trouble free service.Friendly staff (even at 5.00am)taking plenty of the stress out of airport usage. I would definetely recommend your company and will most certainly use you again.

Very good probably the best we have used we particularly liked the way they called us on departure especially as we had holdups and it was snowing hard and again on arrival just as we had got our bags before we had time to go through the usual performance of trying to find the number have never had that before, altogether a very good thoughtful service Mr & Mrs S Jackson Cambridgeshire

I arrived 1 hr earlier than agreed but MBW were not phased and were felxible enough to meet me. Coming back I was delayed in collecting my baggage but they were quite happy to wait. Very good service considering the price. One point I noticed was that the drivers door mat was very muddy, but I am not 100% sure if that was their fault or whether it was already like that when I handed to them - I am giving them the benefit of the doubt.

A highly convenient way to arrange your transportation to and from home to Heathrow - so easy to use and accessable Dr. Ian Mason-Smith Feb 2010

We have used MBW several times now & have been impressed by their efficient & punctual service. We'd use them again.

Although due to the weather and time of year car was dirty and parking expensive

Everything on time and worked well. Our flight arrival was delayed but they were good enough to check with us as we went through passport control.

Dropping the car off was fine and went to plan. On return we called and got the impression they weren't ready for us. They turned up about 20 mins late and handed over the keys and legged it! No conversation, no walk around the car to see if all was OK. In the event there were no problems with the car, but we were left on our own to check this.

Even though we called when we were 10 minutes away from the airport and when we were had collected our baggage as requested, we still had wait of approximately 20 minutes.

Even though we arrived 20 minutes early and returned one hour earlier than expected, we waited only about 5 minutes both times for MBW Valet Parking to arrive and collect/return our vehicle, which helped to reduce the stress associated with travelling abroad.

Do to a long hold up (2hrs) due to an accident, we missed our flight to Los Angeles by minutes. A quick call to MBW and the car was returned to us within a few minutes and rearranged for the next day. They collected the next morning as promised and could not have been more helpful, No extra charge. They even remembered us when we returned!. We will certainly use MBW again.

We arrived slightly late because of heavy Monday morning traffic, but our driver was waiting patiently for us. We phoned in on our arrival back and the car was delivered back to us shortly after we got to the loading/unloading area. Could not fault the service and would happily use again.

On contacting MBW on our arrival, staff were unaware of our booking, but they did arrive very quickly, and were courteous. On our return the car was delivered soon after contacting the office, but due to our delayed flight we arrived in the dark and so unable to see the filthy condition of it.(covered in birds droppings and mess). If the company is proported to be MBW Valet, then you expect the vehicle to be returned in a clean condition; if this was not part of the service, a question should be asked by the staff if cleaning is required.