MBW Meet and Greet Parking reviews page 55

Prompt / punctual / called in before departure. Apart from them being 5 minutes late on departure area- everything was fine. Only suggestion would be - please let people know where to take exit in terminal 5 when we get on the ramp for parking area.

We had an excellent exepereice with MBW. We arrived early at T5 and the driver came 10 mins earlier to collect the car. We realised we were returning to T4 after our holiday and the car collection details were amended by the customer service team. The car was promptly returned to us at 5.45am at T4. Overall a faultless service and great value.

the above sums it up, no comments at all, very positive experience even after we were a bit late at the return because we used the arrivals lounge to freshen up after the flight.

Satisfactory service but did not match service we had received at other London Airports, but we are prepared to accept that because this is the first time we used MBW Valet Parking that maybe this was just a bit of an unlucky first time. Staff were very polite and helpful, but instructions are incorrect for drop-off at T3.On approach you cannot keep terminal to your right and pull over outside American Airlines, because its One Way entry lane, so the Terminal is on the LEFTSIDE and SO is the AA building!! Suggest you change this information! many thanks.

Good and affordable service with room for improvement. Unfortunately the drop off point as stated on the confirmation mail was wrong. According to the pick up driver it had recently changed but not yet changed in the correspondence. Furthermore, upon return we collected our baggage and then called MBW as instructed. Unfortunately, after calling we had to wait 25 minutes until the car was delivered

Good service but would be helpful to have opportunity to speak to someone before 8am

The service was really easy and the car was picked up and delivered promptly. Thanks

when I had given the incorrect drop-off time the staff were very understanding and obliging.

They were there and departure and arrival as arranged even thought the traffic was horrendous before departure. On arrival they rang me when I was at teh carousel and were there before us.

A really good service. My only comment is that it is not too convenient calling when you are approaching the airport if you are on your own, I had to park somewhere to be able to use the phone.

Upon arrival had to wait 5 minutes for contact to turn up, however once he did turn-around was very quick. Its nice to walk straight into terminal with no significant hanging around waiting and no buses. Upon arrival with 3 extra suitcases called MBW from baggage claim and they were waiting when we came out of terminal. Very impressed and will definitely use again, its very convenient.

This was my first time using this service and there were no problems at all. Car was collected on time by friendly staff and there were no problems with the car. Very convenient, would definitely use again.

Having phoned ahead of arrival the representative was waiting, and upon return I only had to wait max 10 mins for my car to be returned.

Was early arriving, rang on route, no problem and were met when we arrived at 06:10. On return rang as instructed after collecting luggage, then spent 5 mins doing some shopping, and car was already waiting for us when we got outside the terminal. Car was a bit dusty but have had worst when parking at heathrow long stay car park, so no complaints. Staff were courtesy and efficient Would definitely use again.

Drop off was quick & convenient, at terminal 5. I phoned the next day to advise that I was arriving a day later than planned - giving 2 days notice and precise new time of arrival. On arrival (on time) I called from luggage area to be told that they had me down to arrive several hours later (at original arrival time, albeit 24hrs later), so had to wait 10 minutes for my car to arrive. Condition of car OK, but radio, aircon and fan controls had been reset. Marginal advantage over using offsite car park.

On departure I waited in a queue of 6 people dropping cars off to a single MBW employee. They may have been understaffed or I may have caught them at a busy period but this was an inconvenience. On arrival at heathrow, I was told to wait in a location by the person on the phone, after 15 minutes waiting I went to look for my car, which was parked miles away next to gormless looking MBW employee. Then had to cross 3 roads with 6 cases and a small kid to get to my car. Car was filthy and had 25 miles on the clock. Wed have been less inconvenienced and less out of pocket using the long stay park and ride.

I normally don't use off airport parking, however I would definitely use MBW again and in fact I think it was an advantage as it wasn't necessary to get split second timing arranged to meet the driver when I arrived. My flight was also a little early on the return journey into T5 and I initially thought I would have to wait for my car, however the car was waiting, warmed up, boot open, ready to go - absolutely faultless.

Arrived at the airport and MBW waiting punctually and handover completed with minimum fuss... same on the return. Would use and recommend MBW everytime!! Many thanks, Chris

I have used MBW before and it was OK. However on my last trip, nad last time using them the service was poor. My flight was on time but I had to wait 55mins for my vehicle to be returned. No apology. Phoned The Boss 8 times to discuss this who wasn't interested. Use them only if you're happy to wait longer for your vehicle than time used for off-site carparking.....

Everything was as per it said on the instructions. Timely collection, friendly person, nice and quick. Exactly the same on return.... cannot recommend you highly enough and looking forward to using your services again. Best regards, Chris